Preventive Maintenance Agreement Terms & Conditions
1. All generator maintenance shall be performed pursuant to this agreement. The customer agrees that Adkins Electric, LLC may show up anytime during this period without getting prior approval.
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2. Repairs, replacement parts, and any additional labor performed in execution of the manufacturer’s warranty are outside the scope of this generator maintenance service agreement and are considered repair service. Generator maintenance service shall be performed according to the factory service schedule for the make and model of the customer’s generator. (See Owner’s Manual for complete details.) Any necessary repairs or parts replacement shall be brought to the customer’s attention, and any costs related to these repairs or parts replacement must be authorized, in writing, before any work is performed. Repair costs shall be determined from our standard labor rates
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3. All service calls not covered by the manufacturer’s warranty shall incur a standard trip fee of $75, less 10%. The trip fee is for travel to the customer’s location. A fee of $82.50 per hour shall be charged. Trip fees are non-refundable regardless of the outcome of the visit. Trip fees for repairs determined to be covered under warranty shall not be charged to the customer. Trip fees to the customer shall be waived if repairs to the unit are able to be completed while technician is on site performing maintenance service.
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4. All maintenance parts and material (excluding oil consumption) under this maintenance contract shall be warranted for a period of 90 days.
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5. Maintenance, service, and warranty work shall be performed during regular business hours. In the event of an emergency service, overtime charges will apply and must be arranged prior to and agreed upon in advance. Maintenance, service, and warranty work can only be done while the unit is not running and is under utility power. Failure to be present or provide access to the premises and equipment, including the indoor automatic transfer switch, may result in additional charges.
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6. This agreement does not cover liability for injury that results from inherent defects in the buyer’s equipment or operation, or from any delay or failure in performing service or maintenance due wholly or partially to circumstances beyond technician’s control (i.e. fires, material shortages, labor interruptions, government regulations, weather, acts of God, etc.).
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7. The customer shall assume all risks of loss or damage to equipment, property, and life caused by the equipment’s failure to provide standby power. Customer waives all claims made against Adkins Electric, LLC.
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8. This agreement contains the entire understanding between Adkins Electric, LLC and the customer. Any modification, amendments, or changes must be made in writing and signed by both parties.
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9. Any maintenance, services, or warranty work performed by anyone other than an employee of Adkins Electric, LLC will void all warranties implied or expressed by Adkins Electric, LLC.
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10. All electrical and mechanical work associated with the generator is solely the responsibility of the customer.
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11. Customer agrees to pay for all costs of collection, attorney fees, and court costs if this agreement or issues related to this agreement are litigated.